Ben Whistler

The challenge

• Low barriers to entry for the competition
• Priorities and schedules were constantly changing – and subject to “shouting” from the customer
• Resource were not always available when required
• 25-50% of orders are ”urgent”
• Less than 1% market share in London
• Constant pressure to reduce prices
• Repeat business difficult to secure

How We helped

• Implementation of a system which minimises queuing at all stages of progress (sales order through to dispatch)
• Identification of non core tasks executed by core staff.   Tasks redeployed to enable better focus on business direction
• Market offer created to protect and grow the market share

Results

• Due date performance exceeding 95%
• Lead time reduced from 8 weeks to 3 weeks
• Output trebled with only 50% increase in staff
• First 6 months sales after implementation exceeded last years total sales
• Net profit increased from £6k per month to £60k per month – achieved in 3 months